Process Improvement Training & Coaching
Our approach to legal process improvement is based on our experience that lawyers do not like theory and want practical approaches they can apply immediately. Lawyers tend not to like business concepts that are over-complicated. We help them see that process improvement is a simple, but essential, approach and that it can be implemented initially without a major cultural overhaul so they don’t reject it as jargon or not applicable to their work. We help them gradually understand and accept process improvement techniques to integrate into their work. Further, we draw on our experience in data analytics and help lawyers see how improvements can be measured and how legal process improvement ties into their profitability or other performance metrics.
All of our programs in legal process improvement (LPI) start with an overview of process mapping. This is the most common process improvement technique used in the legal arena. Two key benefits of a process mapping session are (1) it allows everyone to visualize how they deliver their service – some of the greatest “ah-ha” moments often happen during a mapping exercise – and (2) it provides the opportunity to gather input from all those who are typically involved in a specific type of matter – all voices are heard in a mapping session.
Process mapping sessions are often followed with implementation assistance. Assistance includes and combination of (1) identifying “quick wins” or issues that can be resolved immediately, (2) determining best practices, (3) identifying waste, rework, redundancies beyond the “quick wins,” and (4) determining where legal project management (LPM) and LPI methodologies should be integrated. Implementation assistance can also include overall advisory support on strategies to shift to a culture of continuous improvement.