Client Service Metrics & Training
Research shows 1 in 3 clients ended at least one law firm relationship in the last year. Poor service, lack of value and feeling underappreciated led to the demise of more than 40% of these relationships. Well-designed client feedback programs can help protect and expand high-valued client relationships.
LawVision Group draws on over a decade of experience to deliver quantitative metrics of client service and candid, qualitative insights from clients. Our analysis paints a comprehensive picture of the health of a firm’s existing client base. We work with clients to gauge client service performance, unearth strategic issues, pinpoint growth opportunities, assess brand image and uncover innovative paths to compete in a dynamic landscape.