Webinar: Turning Key Clients into Strategic Accounts
Speakers: Silvia Coulter, Principal at LawVision Group and James Pagilaro, Partner at Morgan, Lewis & PBockius LLP
Description: Once the essential foundation is in place and the firm’s key client teams are organized, group dynamics are working well, and the leaders are engaging discussion, the next step is for the team to think of their effort as one supporting a key element of the overall firm strategic plan. Building strategic accounts includes:
- Inviting the “voice of the client” into the planning process
- Aligning team strategy with the client’s strategic goals
- Beginning to develop contacts at various age levels (senior, mid and junior levels) to help facilitate long-term retention
- Developing operational and structural alignment with the client
- Developing a fluid “extended team” outside of the strategic client team for greater opportunities and value add
Date: July 1, 2015
Time: 12 pm EST
For more information or to register for the webinar, please click here.