LawVision INSIGHTS Blog

Archive for Client Development Category

Posted In: Client Development, LPM

Legal Project Management: You Can’t Fake It Anymore (Part 2) – Service Delivery as Part of Strategy and Differentiation

Virtually every article kicking off 2018 has talked about the “new” world that law firms are facing: more work going to in-house counsel

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Posted In: Client Development, Leadership Development, Strategy

Create Answers to Important Rhetorical Questions in 2018

Rhetorical question – a question asked solely to produce an effect or to make an assertion and not to elicit a reply (dictionary.com) The business of law continues to change dramatically and law firm leaders constantly look for strategies and

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Posted In: Business Development Coaching, Client Development, Market Development

Track Your Clients Like a Foreign Policy Expert Tracks a Rogue Nation: Dig Deep

This week, North Korea launched a ballistic missile for the first time in over two months. During the summer, they were launching missiles

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Posted In: Client Development, Compensation, Crisis Management, Leadership Support, LPM, Strategy

What a Difference a Decade Makes…

It’s hard to believe the inflection point that marked the beginning of so much change in the legal world occurred ten years ago

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Posted In: Business Development Coaching, Client Development

Getting Large Engagements From Your Best Clients May Be Easier Than You Think

I attended one of the best General Counsel panels ever this month at LSSO’s Raindance conference (which is, by the way, the best law

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Posted In: Client Development, Client Service Team Development

What a Nordstrom Personal Shopper Can Teach Us About Client Service

“Can anyone give us an example of a non-legal service that you love”?  The question was posed by John Cunningham  to the four

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Posted In: Business Development Coaching, Business Development Training, Client Development, Client Feedback, Client Service Team Development, Training & Coaching

Law Firm Business Development: Connect The Dots To Maximize The Return

Over the course of the past decade law firm leaders have told my colleagues and me “we need to do something different” to

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Posted In: Client Development, Strategy

What Job is Your Client Hiring You to Do?

  My wife and I had a recent real estate experience that illustrates an underlying challenge for law firms when it comes to

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Posted In: Client Development, Strategy

Client Satisfaction is Dead…

Client satisfaction is dead – or you may be, if that is your primary focus as an organization.  This seemingly radical statement is

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Posted In: Business Development Coaching, Business Development Training, Client Development, Training & Coaching

Is My Partner Stupid? Is My Partner a Thief? Cross-Selling Fears as Obstacles

  This is it, folks, this is what it’s all about.… This is for the whole megillah, for the whole ball of wax,

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